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95% Customer Satisfaction - What Our Customers Say

If you are looking for a self storage company and you are not sure which one to choose, you may want to go for a company with some positive comments from people who have already used the product. We ask each new tenant and every tenant that moves out at Stor-Age what they think of our self storage service. We have received hundreds of responses and some very valuable insights on how we can improve our customer service. With an overall satisfaction level last month at 95% we are proud to be delivering some outstanding customer service. Here are a few comments from our customers.

Customer Satisfaction Review at Stor-Age Self Storage

  • We have come to expect shoddy service in recent years, so it is very refreshing to receive such friendly and efficient service. Congratulations to your Tokai staff.
  • The professionalism and the knowledge that the front staff and the driver have, makes one feel like you are doing the move with your brothers. Good job.
  • I just want to say Bloemfontein branch is tops! Every time I have the nicest experience. And you get coffee when you visit the office. Heinrich & Chazanne know their work.
  • Excellent customer service. Speedy response and customer benefit gave me value for money.
  • Your facilities are awesome and Tshepo is great to work with. I was very impressed :)
  • Love the availability of the trolleys. Easy to move around.
  • Just want to say thank you so much for your kindness and quick service I received. I really do appreciate it.
  • Baie tevrede met diens en die vriendelike man by die hek ook, baie dankie!
  • I am very impressed, very neat and clean, and very friendly staff.
  • Cannot fault you on anything. You are the BEST! Your service was excellent. Thank you.
  • The staff of Westering Stor-Age are an asset to the company. I investigate a number of storage units and they are definitely head and shoulders above the others when it comes to service and friendliness. WELL DONE!
  • I've had such good service, even you’re after "sales" service I received was beyond brilliant, therefore I cannot think of anything you can improve on.
  • We loved your service, profession, clean and effective! Thank you so much!
  • Uitstekende vriendelike diens, baie dankie!
  • I was impressed on how clean the Samrand branch was kept and how friendly the staff were.
  • I really had a great experience & it was actually my first time using Stor-Age, I was happy with the excellent service I received.
  • I can only tell you what NOT to CHANGE! 1. The bakkie with driver really made a massive difference for me what an excellent support service. 2. Matthews Mohale is an excellent ambassador for your Company, polite, professional, friendly and he has huge insight to what and who his customer is - make sure he is further developed and that he stays in your Company. 3. 24 hr safe access to the premises gave me real peace of mind at all times - personally felt safe and my house hold goods were also safe - GREAT! Keep up the good work.
  • I think you have 'fine-tuned' the concept of a storage facility....well done!
  • Thank you - your frontline teams are extremely helpful and friendly
  • I was treated in a professional manner at the Mnandi Stor-Age. The staff was extremely helpful, and a pleasure to work with. I will certainly recommend your organization to other potential clients. Keep up the good work!!!
  • The personnel are extremely professional and friendly. Congratulations to the Operations Manager in Port Elizabeth, Ms Natasha Pienaar and her staff. Stor-Age will definitely see me again soon.

The next step for us is maintaining the high standards but also working on that extra 5% to ensure that every customer that selects to use Stor-Age is afforded the best possible customer service.

Posted by Stor-Age Self Storage - 17 October 2014 | News And Events