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Stor-Age Receives 100% Customer Satisfaction


Every customer at Stor-Age is asked to complete an anonymous survey after they have moved into our stores. We want to know what the customer experience is like and what we can do to improve. Each month our results are tracked and we make small changes to how we operate in the hopes that one day we can have every customer satisfied. Not long ago we achieved 95% customer satisfaction, something we are very proud of. In January this year we are delighted to say we achieved a 100% satisfaction result from our surveys. Don't worry, we won't be resting on our laurels as there is still plenty of room for us to grow and improve our service. Here are some comments that some of our customers made.

Stor-Age Self Storage customer satisfaction survey

  • Excellent service received on sign-up at the Maitland City Vault - keep up the good work!
  • Grechen, was delightful and made me feel confident in my choosing your facility. Thanks for hiring her and the other assistants who helped me unload the truck and pack up my storage space.
  • Brilliant concept, friendly staff etc. etc. Can't fault anything
  • The service has been excellent so far, thanks.
  • I have received the very best service from your Centurion / Samrand branch. Thank you Hannelie!!!
  • I found the service and help to be more than sufficient. Kea in Edleen was very good.
  • Keep up the great service
  • Rate your staff, Pamela provided excellent service
  • Excellent Service, and very helpful staff.
  • Thanks to Clement who was extremely helpful from the outset.
  • The facilities at Durbanville are excellent and Clement was a pleasure to work with.
  • Baie goeie en vriendelike diens. Hulpvaardig te alle tye. Personeel en fasiliteit by Sto-Age Pinehurst is die beste.

Welcome to Stor-Age Self Storage
  • The service and space is excellent, no areas of improvement needed.
  • Both the efficiency and general service levels from the staff are outstanding and deserve commendation.
  • So far I'm very satisfied with your Staff and company. The service was excellent, from the reception to the security and I must commend the driver Samuel who has also been very helpful. Not only were they competent but very friendly too and I will definitely recommend your company to all my family and friends.
  • At this stage we are so grateful for the brilliant, professional service we have received after a very stressful move gone wrong - just carry on the fantastic service. A huge "Thank You" to all from gate entrance to office staff - much appreciated.
  • Excellent service from Stephan Mouton Thank you
  • It is my 3rd time in using Stor-Age and very happy thank you Regards Martin
  • I have been very happy, not only with the friendly and welcoming staff but also the units at the Raslouw Stor-Age. Marvellous, marvellous, marvellous.
  • The Team of Ken Lawlor and Ismail Dokrat at Mt Edgecombe Stor-age is an amazing team. I rate their service top of the line. Thank you.

Want to find out what all the fuss is about? Visit any one of our stores nationwide or check out our website at www.stor-age.co.za or give us a call on 0861 18 18 18.



Posted by Stor-Age Self Storage - 06 February 2015 | News And Events